Terms & Conditions

Welcome to UGG Signature. These Terms & Conditions (“Terms”) govern your use of our website, shopping with us, and your relationship with UGG Signature. By using our website or placing an order, you agree to be bound by these Terms.

1. About Us

UGG Signature (“we”, “us”, “our”) refers to [Your Legal Business Name, ABN/ACN if applicable], the owner and operator of uggsignature.com.au.

2. Acceptance of Terms

  • By accessing or using our website, placing an order, or engaging with us in any way (including in store), you agree to these Terms, all policies referenced herein (e.g. Privacy Policy, Returns & Refunds Policy), and any other terms we publish from time to time.
  • If you do not agree with any part of these Terms, you should not use the site or buy our products.

3. Products, Orders & Price

  • All product descriptions, images, pricing, colours and sizing are intended to be as accurate as possible. However, slight variations may occur due to screen/display differences or materials.
  • Prices are in Australian Dollars (AUD) and inclusive of GST (unless stated otherwise). We reserve the right to change prices without notice.
  • We attempt to keep stock information updated. If an item is unavailable after you place an order, we will notify you and either offer you a refund or let you choose an alternative.

4. Payment

  • You must pay in full at the time of checkout (unless using approved payment methods with different terms).
  • We accept payment via [list the payment methods you accept: e.g., Credit/Debit Card, PayPal, Afterpay, etc.].
  • You warrant that any payment method you use is your own or that you are authorised to use it.

5. Delivery & Shipping

  • Delivery times are estimates only, not guarantees.
  • We are not responsible for delays caused by third-party shipping services or customs if applicable.
  • Risk in the goods passes to you once delivered to the delivery address you provided (or depending on the terms, once collected or accepted).

6. Cancellation of Orders

  • Once an order is submitted, you may not be able to modify or cancel it, depending on how fast it is processed.
  • We reserve the right to cancel an order if:
    • the product is no longer available;
    • there is an error in the listed price;
    • we cannot verify payment details;
    • you have breached these Terms;
    • or for other reasonable causes.
  • If we cancel, we will refund any money you have paid.

7. Returns, Refunds & Faulty Goods

  • Our Returns & Refunds Policy sets out your rights under Australian Consumer Law, and how we handle returns in change-of-mind vs faulty or mis-described products. [Link to that policy]
  • If you think your goods are faulty, you must notify us promptly with sufficient detail. We may require you to provide photos or evidence.
  • Refunds will be made through your original payment method unless otherwise agreed.

8. User Account, Passwords & Security

  • If you register an account, you agree to provide accurate information and to keep your account password secure.
  • You are responsible for all activity under your account. Notify us immediately of any unauthorised use.

9. Prohibited Uses

You agree not to:

  • violate any applicable law or regulation;
  • use the website in any way that may harm us, other users, or third parties;
  • attempt to interfere with or disrupt the website;
  • transmit viruses, malicious code, or anything that may impair the website;
  • use the website to harvest or collect data of others without consent;
  • infringe upon intellectual property rights of ours or others.

10. Intellectual Property

  • All content on the website (including text, graphics, logos, images, designs) is owned by us or licensed to us, and is protected by copyright, trademark, and other intellectual property laws.
  • You are granted a limited licence to view, download or print content for your personal, non-commercial use only. Any other use (reproduction, distribution, adaptation, etc.) requires our written consent.

11. Liability & Disclaimers

  • To the extent permitted by law, we exclude all warranties and liability for loss or damage (direct, indirect, incidental, special or consequential) arising under these Terms or your use of our site or products.
  • However, we do not exclude rights you have under the Australian Consumer Law that cannot be excluded.

12. Privacy

Your use of the website and our dealings with you are also governed by our Privacy Policy. [Link to Privacy Policy]

13. Promotions & Coupons

  • From time to time, we may offer promotional codes, discounts, sales, or special pricing. These are subject to specific terms communicated when the promotion is run.
  • Promotions may be subject to a minimum spend or other conditions.
  • Only one promotion or coupon may apply per order unless otherwise stated.

14. Gift Cards (if applicable)

  • Gift Cards issued are subject to our Gift Card Terms & Conditions. [Link]
  • They are not redeemable for cash except where required by law, may not be exchanged, and if lost or stolen, are not refundable.

15. Termination or Suspension

  • We may suspend or terminate your access to the website or your account, at any time, without notice, for conduct violating these Terms, or for other legitimate reasons.
  • We may also change, remove or disable features of the website (temporarily or permanently) at our discretion.

16. Changes to Terms

  • We reserve the right to update, change or replace parts or all of these Terms at any time.
  • When we do this, we will post the revised version on our website. It is your responsibility to review regularly. Your continued use after changes constitutes acceptance of the updated Terms.

17. Dispute Resolution & Governing Law

  • These Terms are governed by the laws of [Your State/Territory], Australia.
  • Any dispute arising out of or related to these Terms or your purchase should be handled first by contacting UGG Signature customer support to try to resolve amicably.
  • If not resolved, disputes will be subject to the courts of [Your State/Territory].